Tell us the issue
Include your device model and symptoms.
Missing photos or files after a device failure? Ask about options for phones, laptops and storage devices. Recovery is subject to the cause of the fault.
Bring or describe your device and fault so we can discuss the right repair.
Phone data enquiries
Laptop drive recovery
External hard drives
Photo & file recovery
Damaged device assessment
Backup & transfer advice
Model coverage and parts availability vary; contact your preferred store to confirm.
Avoid repeatedly powering on a clicking hard drive or writing new files to a damaged storage device. These actions can reduce recovery options.
Include your device model and symptoms.
We check likely causes and options.
Timing and repair terms are explained.
Eligible repairs are tested before collection.
No. The likelihood depends on physical damage, encryption and the condition of the storage.
If important files are missing, stop unnecessary use to avoid overwriting data, and ask for an assessment.